We design, deploy and maintain business telephony: IP PBX platforms, SIP trunking, VoIP handsets, conferencing and the contact-centre layer on top. Work covers platform selection across Yeastar, Grandstream and Avaya, number and trunk provisioning, migration away from legacy systems, integration with CRM and business applications, and ongoing support. Where AI adds value, AICC can sit in front of the same telephony estate to assist agents and automate routine conversations under agreed rules.
What this service includes
- IP PBX deployment — Yeastar, Grandstream and Avaya platforms specified, deployed and configured for single or multi-site operations.
- SIP trunking & number provisioning — Trunk capacity, DIDs and number porting arranged with your provider and tested end to end.
- Call routing and contact centre — Queues, IVR flows, skills-based routing and supervisor reporting configured around how your teams actually work.
- Integration and maintenance — CRM and business-system integration, plus moves, adds and changes once you are live.
Business outcomes
- Replace ageing phone systems without losing numbers, dial plans or call flows.
- One telephony estate across branches, with consistent permissions and recording policy.
- Contact-centre capability on a platform you control.
- A named route for faults, changes and carrier escalations.
How we deliver it
- Audit — Review the existing platform, carrier contracts, number ranges and call flows.
- Design — Produce the platform, trunk and dial-plan design, with the migration sequence agreed.
- Deploy — Install and configure the platform and handsets, testing inbound, outbound, emergency, recording and failover paths before cutover.
- Support — Handover documentation, administrator training and an agreed support arrangement.
Related services
Speak to White Cloud Services about unified communications & business telephony.